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 CUSTOMER DELIGHT TEAM

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Our registered office address is:

IFA Trading India Pvt Ltd
5/103G, Defence Colony Road,
St. Thomas Mount, Chennai - 600016.
Tamil Nadu, India.
 

 ABOUT US

What we are?

INEGO inspires a ‘Wardrobe & Lifestyle Centric’ dressing for the modern and spirited Indian youth.  For the major part, the brand specializes in casual clothing and semi-formal attire which is positioned as a product that gives a shot to boost his ego.Our team has been treating leading European fashion brands over several calendric years with our unique collections and sourcing, now redirecting our focus towards domestic market to offer the same essence of fashion clothing for your hi-fashion preppy living. We take immense pride in welcoming you to our online fashion hub, that offers you the convenience to shop for the best lifestyle brand online anytime, anywhere.

Why we are here ?

We orient ourselves to focus more towards the style and comfort rather than price. Our silhouttes are crafted purely for perfection. Inego brings a new level of professionalism and state of the art technology for the customer to enjoy a different virtual shopping experience helping them to suit their genre. We have pioneered various Design innovations to take our collection to a whole new level marking its Luxury & Comfort at the same time.

How do we do it?

We at Inego proceed only on a set of quality protocol in order to achieve what we are to ensure whether our customers are happy with our product. Highest quality fabrics and sewing engineering keeps us unique and distinctive among our competitors. Accentuate your strong sense of fashion with our trend setters in mens clothing and quench your pursuit of fashion. We strive our maximum on our crafting for our customer to bound on to a long lasting quality brand and that is - INEGO. End dreaming fashion; Start living fashion !

 

 

 SHIPPING & RETURNS

Cancellations, Returns & Exchanges

  • All items to be returned must be unused and in their original condition with all original tags and packaging intact (for e.g. shirt must be packed in the original shirt box as well and returned).
  • Please do take care that that you pack items securely and safely to prevent any loss or damage during transit. For all self shipped returns, we recommend you use a reliable courier service.
  • Once your return is received by us, you will be reimbursed Rs 100 towards shipping costs if self shipped. This is subject to your return having met the requirements of being unused, returned within 30 days .For specific queries, please read the FAQs below.

What is cancellation and what is return?
We wish that you never return or cancel any order, but if you still have to, then the following cases would apply:
The order has not been shipped: If the order is not shipped and if you cancel, it would be a Cancelled order. In this scenario, we will refund the entire amount immediately.
The order has been shipped: If the order is shipped and you cancel, we would call it a returned order. We offer you a 'No Questions Asked' return policy. You can return the products within 30 days of receiving your shipment in its original packaging for a full refund. We hope you understand that we can process refunds only after the product is received in our warehouse in good condition and in the original shipping box.
When and how can I cancel an order?
You can cancel an order at any point of time. If you cancel an order before the product is shipped then the refund process would start immediately. But if you cancel the product once the product is shipped, then the 'Return Policy' applies. If you are a registered user, then to cancel an order, please go to 'My Orders' tab on 'My Account' page and hit cancel button as shown below. If you ordered as a 'Guest' user, call our Customer Delight team for assistance.
Can I cancel / return a part of the order?
You can cancel/return a part of the order in case you have not applied any offer or discount to the order. If you have applied any discount you are entitled to size exchange, defective product exchange or cancellation of complete order. You cannot cancel a part of the order.
What's the return / exchange policy?
We offer a 30 day 'NO QUESTIONS ASKED' return policy. This means is that you can cancel your order and return your product within 30 days of purchasing it. We will refund what you paid for it in full in case of a return.

How long will the refund take?
In case we’ve not shipped the order, we will process the refund on the same business day and the amount should get credited in your account within a week. In case of returned order, we will process the refund only after receipt of the product in our warehouse in the original condition without any damage in the original product box. Returned products must be unused and unwashed and returned with all original packaging and tags. After receipt of the product subject to the condition state above, we will process the refund and the amount should get credited in your account within a week. However in case of any delay please do call our Customer Delight Team.

How will I get my refund?
For complete order cancellation, the total order amount would be refunded to your card / account. For partial order cancellation, first refund would be done to your card / account and the remaining amount would be refunded in the form of a cheque to your shipping address.
How will I get the refund if I return a COD order?
Your COD refund can either be in form of cheque addressed to the recipient sent to the shipping address or in form of NEFT. If you want a quick refund please provide the following information to hello@inego.in :

  • Account Holder's Name
  • Account Number
  • Bank Name
  • IFSC Code
  • Branch Name

Will you withhold some shipping charges when I return the product?
No. When we said, we'll return the money you paid in full, we meant it.
Will I have to pay for shipping the product back to you?
No. Just call our Customer Delight team @ 08067730111 ( 9 am to 6 pm ) and we'll send a courier over to pick it up from you.
How do I return ?
For your convenience we have a free pickup facility for the product to be returned. Please contact our 'Customer Delight' team to know more about this amazing facility.
Where do I Return?
IFA Trading India Pvt Ltd
5/103G, Defence Colony Road,
St. Thomas Mount, Chennai - 600016.
Tamil Nadu, India.

How do I exchange ?
Please contact our ‘ Customer Delight’ team and confirm the correct exchange size, we will arrange a free pickup for you.
Can I change the Bill value while exchange ?
The bill value has to remain same in case of an exchange. If you want a different product, in that case you need to ‘Return’ your product and place a new order. Please go through our return policy or else call our ‘Customer Delight’ for further assistance.
Customer Delight
In case your queries were unanswered contact our team.
  

 

 INEGO PRIVACY POLICY

We value the trust you place in our brand www.inego.in.  That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices. Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. By visiting this website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our website. By mere use of the website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of the User Agreement.

1. Collection of Personally Identifiable Information and other Information

When you use our website, we collect and store your personal information from you. Our primary goal in doing so is to provide a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Site to make your experience safer and easier. Importantly, we only collect personal information about you that we consider necessary for achieving this purpose. In general, you can browse the website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the website. You may provide us with a user ID. We may automatically track certain information about you based upon your behavior on our site. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), your computer browser information, and your IP address. We use data collection devices such as "cookies" on certain pages of the website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the website and you may be required to reenter your password more frequently during a session. Additionally, you may encounter "cookies" or other similar devices on certain pages of the website that are placed by third parties. We do not control the use of cookies by third parties. If you choose to buy on the website, we collect information about your buying behavior. If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders. If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you. We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details etc.) from you when you set up a free account with us. While you can browse some sections of our site without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.

2. Use of Demographic / Profile Data / Your Information

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection. In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users' activity on our website. We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information. We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our site, providing you with content that we think you might be interested in--and to display content according to your preferences.

3. Cookies

A "cookie" is a small piece of information stored by a Web server on a Web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information.

4. Sharing of personal information

We may share personal information with our other corporate entities and affiliates to: help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in. We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public. We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

5. Links to Other Sites

Our site links to other websites that may collect personally identifiable information about you. Inego.in is not responsible for the privacy practices or the content of those linked websites.

6. Security Precautions

Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

7. Choice/Opt-Out

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. If you want to remove your contact information from all inego.in lists and newsletters, please visit http://www.inego.in/unsubscribe.php

8. Advertisements on www.inego.in

We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

9. Your Consent

By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

www.inego.in, the Company, its directors, officers, parent company, authorized persons, and affiliates etc., shall not be held responsible or liable for any damages in respect of any and all causes whatsoever, regardless of the form of action, whether in contract, tort or otherwise with regard to the information disclosed by the customers.

10. Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

IFA Trading India Pvt Ltd
5/103G, Defence Colony Road,
St. Thomas Mount, Chennai - 600016.
Tamil Nadu, India.

Tel: 91-44-22340091

 

 

 FAQ

How much does it cost me to have a INEGO product delivered to my home?
INEGO provides free delivery on all items.

When will my order get shipped?
After your payment confirmation, our operations team ensures that your order is shipped within next 24 working hours.

What is the estimated delivery time?
Our goal is to have the product delivered to you within 48 hours, and you can be assured that we will go the extra mile to make sure it happens. However, there might be circumstances beyond our control where this timeline cannot be maintained. In such cases, we will ensure that the product reaches you within 4-6 days of purchase. For example, there are multiple zip codes in metros that are not serviced by local courier companies. In such cases, we rely on speed post delivered by India Post.

How will the delivery be done?
We process the national delivery only through reputed couriers. If there is no courier service available in your area, we will ship your item via Government Registered Book Post or Speed Post.

Are there any hidden costs (sales tax, octroi etc.)?
There are no extra taxes, hidden costs or additional shipping charges. The price mentioned on the website is the final price. What you see is what you pay. Our prices are all inclusive and all taxes are included with the list prices.

Does INEGO deliver internationally?
INEGO doesn't deliver items internationally. You can buy the product from anywhere as long as it's purchased using a payment mechanism that we permit. Please note that at this time, we don't accept credit cards issued by banks in countries other than India.

Can I change my shipping address after I have placed an order?
We don’t like hackers, so to keep your order safe we don’t allow editing of address once the order is placed.

Customer Delight
In case your queries were unanswered contact our Customer Delight team.

 

 INEGO TERMS & CONDITIONS

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

INEGO inspires a ‘Wardrobe & Lifestyle Centric’ dressing for the modern and spirited Indian youth.  For the major part, the brand specializes in casual clothing and semi-formal attire which is positioned as a product that gives a shot to boost his ego.Our team has been treating leading European fashion brands over several calendric years with our unique collections and sourcing, now redirecting our focus towards domestic market to offer the same essence of fashion clothing for your hi-fashion preppy living. We take immense pride in welcoming you to our online fashion hub, that offers you the convenience to shop for the best lifestyle brand online anytime, anywhere.

We orient ourselves to focus more towards the style and comfort rather than price. Our silhouttes are crafted purely for perfection. Inego brings a new level of professionalism and state of the art technology for the customer to enjoy a different virtual shopping experience helping them to suit their genre. We have pioneered various Design innovations to take our collection to a whole new level marking its Luxury & Comfort at the same time.

We at Inego proceed only on a set of quality protocol in order to achieve what we are to ensure whether our customers are happy with our product. Highest quality fabrics and sewing engineering keeps us unique and distinctive among our competitors. Accentuate your strong sense of fashion with our trend setters in mens clothing and quench your pursuit of fashion. We strive our maximum on our crafting for our customer to bound on to a long lasting quality brand and that is - INEGO. End dreaming fashion; Start living fashion !

IFA Trading India Pvt Ltd
5/103G, Defence Colony Road,
St. Thomas Mount, Chennai - 600016.
Tamil Nadu, India.

INEGO is the Premier Menswear brand of IFA Trading. Your use of the Website and services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Website. If You transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with IFA, these terms and conditions constitute Your binding obligations, with IFA and INEGO Brand Retail. For the purpose of these Terms of Use, wherever the context so requires ‘You’ or “User” shall mean any natural or legal person who has agreed to become a member of the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. IFA allows User to surf the Website or making purchases without registering on the Website. The term “we”, “us”, “our” shall mean INEGO Retail. When You use any of the services provided by us through the Website, including but not limited to, (e.g., Customer Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is Your responsibility to check these Terms of Use periodically for changes. Your continued use of the Website following the posting of changes will mean that You accept and agree to the changes. As long as You comply with these Terms of Use, We grants You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website. .

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING

Membership Eligibility

Use of the INEGO Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the INEGO Website. If you are a minor i.e. under the age of 18 years, you shall not register as a member of the INEGO and shall not transact or use INEGO website. As a minor if you wish to use or transact on INEGO, such use or transaction may be made by your legal guardian or parents who have registered as users of the INEGO. INEGO reserves the right to terminate your membership and refuse to provide you with access to the INEGO if it is brought to INEGO’s notice or if it is discovered that you are under the age of 18 years.

Your Account and Registration Obligations

If You use the Website, You shall be responsible for maintaining the confidentiality of your User ID and Password and You shall be responsible for all activities that occur under your User ID and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Website and refuse to provide You with access to the Website.

Communications

When You use the  Website or send emails or other data, information or communication to us, You agree and understand that You are communicating with us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with You by email or by such other mode of communication, electronic or otherwise.

Charges

Membership on the Website is free. There is no charge or fee for browsing and buying products on the Website. However we reserve the right to charge fee and change its policies from time to time. In particular, we may at our sole discretion introduce new services and modify some or all of the existing services offered on the Website. In such an event t We reserves, without notice to You, the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the fee and related policies shall automatically become effective immediately once implemented on the Website. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to us.

Use of the Website

You agree, undertake and confirm that your use of Website shall be strictly governed by the following binding principles:

You shall not host, display, upload, modify, publish, transmit, update or share any information which:
(a) belongs to another person and to which You does not have any right to.
(b) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
(c) is misleading in any way. 
(d) is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, pedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual; 
(e) harasses or advocates harassment of another person;
(f) involves the transmission of "junk mail," "chain letters," or unsolicited mass mailing or "spamming"; 
(g) promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;
(h) infringes upon or violates any third party's rights [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number) or rights of publicity];
(i) promotes an illegal or unauthorized copy of another person's copyrighted work (see "Copyright complaint" below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
(j) contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);
(k) provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;
(l) provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;
(n) contains video, photographs, or images of another person (with a minor or an adult).
(o) tries to gain unauthorized access or exceeds the scope of authorized access  to the Website or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Website or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
(p) engages in commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of "virtual" items related to the Website. Throughout this Terms of Use, INEGO Retail’s prior written consent" means a communication coming from INEGO Retail’s legal department, specifically in response to your request, and specifically addressing the activity or conduct for which you seek authorization;
(q) solicits gambling or engages in any gambling activity which We, in Our sole discretion, believes is or could be construed as being illegal;
(r) interferes with another user's use and enjoyment of the Website or any other individual's user and enjoyment of similar services;
(s) refers to any website or URL that, in Our sole discretion, contains material that is inappropriate for the Website or any other website, contains content that would be prohibited or violates the letter or spirit of these Terms of Use.
(t) harm minors in any way;
(u) infringes any patent, trademark, copyright or other proprietary rights or  third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen items; 
(v) violates any law for the time being in force;
(w) deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
(x) impersonate another person;
(y) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information; 
(z) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
(aa) shall not be false, inaccurate or misleading; 
(ab) shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force. 
(ac) shall not create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other suppliers;

  • You shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. We reserve our right to bar any such activity.
  • You shall not attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website or to any server, computer, network, or to any of the services offered on or through the Website, by hacking, password “mining” or any other illegitimate means.
  • You shall not probe, scan or test the vulnerability of the Website or any network connected to the Website nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to Website, or any other customer, including any account on the  Website not owned by You, to its source, or exploit the Website or any service or information made available or offered by or through the Website, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Website.
  • You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about  us or the brand name or domain name used by us including the terms INEGO, flipcart, Inego.in, or otherwise engage in any conduct or action that might tarnish the image or reputation, of IFA or INEGO Retail, or its suppliers or otherwise tarnish or dilute any IFA’s  trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by us including that duly licensed from IFA. You agree that You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Website or IFA’s systems or networks, or any systems or networks connected to IFA and/or INEGO Retail.
  • You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person’s use of the Website.
  • You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal You send to us on or through the Website or any service offered on or through the Website. You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity.
  • You may not use the Website or any content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of IFA and / or INEGO Retail and / or others.
  • You are enabling us to solely use the information you supply us with, so that we are not violating any rights You might have in your Information, You agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights You have in Your Information, in any media now known or not currently known, with respect to your Information. We will only use your information in accordance with the terms of use and Privacy Policy applicable to use of the Website.
  • From time to time, You shall be responsible for providing information relating to the items or services proposed to be sold by You. In this connection, You undertake that all such information shall be accurate in all respects. You shall not exaggerate or over emphasize the attributes of such items or services so as to mislead other Users in any manner.
  • You shall not engage in advertising to, or solicitation of, other users of the Website to buy or sell any products or services, including, but not limited to, products or services related to that being displayed on the Website or related to us. You may not transmit any chain letters or unsolicited commercial or junk email to other users via the Website. It shall be a violation of these Terms of Use to use any information obtained from the Website in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person other than us without our prior explicit consent. In order to protect our users from such advertising or solicitation, we reserve the right to restrict the number of messages or emails which a user may send to other users in any 24-hour period which we deems appropriate in its sole discretion. You understand that we have the right at all times to disclose any information (including the identity of the persons providing information or materials on the Website) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, we can (and You hereby expressly authorize us to) disclose any information about You to law enforcement or other government officials, as we, in our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.
  • We reserve the right, but has no obligation, to monitor the materials posted on the Website. INEGO Retail shall have the right to remove or edit any content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use. Notwithstanding this right, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST ON THE WEBSITE AND IN YOUR PRIVATE MESSAGES. Please be advised that such Content posted does not necessarily reflect our or IFA views. In no event shall we or IFA assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Website. You hereby represent and warrant that You have all necessary rights in and to all Content which You provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libelous, tortious, or otherwise unlawful information.
  • Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Website, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between You and such advertiser. We shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Website.
  • It is possible that other users (including unauthorized users or “hackers”) may post or transmit offensive or obscene materials on the Website and that You may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about You due to your use of the Website, and that the recipient may use such information to harass or injure You. We do not approve of such unauthorized uses, but by using the Website You acknowledge and agree that we are not responsible for the use of any personal information that You publicly disclose or share with others on the Website. Please carefully select the type of information that You publicly disclose or share with others on the Website.
  • We and IFA shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group/s of People, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).

 

Contents Posted on Site

 All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such Content, contained on the Website is owned and  controlled or licensed by us, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

Except as expressly provided in these Terms of Use, no part of the Website and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without our express prior written consent.

You may use information on the products and services purposely made available on the  Website for downloading, provided that You (1) do not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) do not make any additional representations or warranties relating to such documents.

You shall be responsible for any notes, messages, e-mails, billboard postings, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted to the Website (collectively, " Content"). Such Content will become our property and You grant us the worldwide, perpetual and transferable rights in such Content. We shall be entitled to, consistent with our Privacy Policy as adopted in accordance with applicable law, use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include the Content You provide. You agree that any Content You post may be used by us, consistent with our Privacy Policy and Rules of Conduct on Site as mentioned herein, and You are not entitled to any payment or other compensation for such use.

Other Businesses

IFA and / or INEGO Retail do not take responsibility or liability for the actions, products, content and services on the Website, which are linked to Affiliates and / or third party websites using Website’s APIs  or otherwise. In addition, Website may provide links to the third party websites of our affiliated companies and certain other businesses for which, IFA and We assume no responsibility for examining or evaluating the products and services offered by them. We and IFA do not warrant the offerings of, any of these businesses or individuals or the content of such third party website(s). Neither IFA nor We endorses, in any way, any third party website(s) or content thereof.

Links
We welcome links to the Website. You may establish a hypertext link to the Website, provided that the link does not state or imply any sponsorship or endorsement of Your site by IFA and/ or us. You must not use on your site or in any other manner any trademarks, service marks or any other materials appearing on the Website, including any logos or characters, without our express written consent and the owner of the mark or materials. You must not frame or otherwise incorporate into another third party website or present in conjunction with or juxtaposed against such a website any of the content or other materials on the Website without our prior written consent.

Privacy

We view protection of Your privacy as a very important principle. We understand clearly that You and Your Personal Information is one of our most important assets. We store and process Your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under. Our current Privacy Policy is available at http://www.INEGO.in/privacypolicy. If You object to Your Information being transferred or used in this way please do not use Website.

MANDATORY DECLARATION – COMPUTERS

You hereby declare that You have provided all necessary Legal Details for the shipment of the product to the destination specified by You in the Order.

You further declare that the Product will be acquired for personal use of the Consignee and/or Buyer. The Product will not be sold, resold, bartered or in any way disposed for profit.

Disclaimer Of Warranties And Liability

This Website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to You through this site are provided on “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, we do not warrant that:

  • This Website will be constantly available, or available at all; or
  • The information on this Website is complete, true, accurate or non-misleading.
  • We will not be liable to You in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website.
  • We do not warrant that this site; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Website; their servers; or electronic communication sent from us are free of viruses or other harmful components.

Nothing on Website constitutes, or is meant to constitute, advice of any kind.

You will be required to enter a valid phone number while placing an order on the Website. By registering Your phone number with us, You consent to be contacted by us via phone calls and / or SMS notifications, in case of any order or shipment or delivery related updates.

Services

Payment

While availing any of the payment method/s available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:

  • Lack of authorization for any transaction/s, or
  • Exceeding the preset limit mutually agreed by You and between your "Bank/s", or
  • Any payment issues arising out of the transaction, or
  • Decline of transaction for any other reason/s.

 

 All payments made against the purchases/services on Website by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. We do not accept any other form of currency with respect to the purchases made on Website.

Before shipping / delivering your order to you, we may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to our users.

Payment

While availing any of the payment method/s offered by us, we are not responsible or take no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you out of the decline due to:

  • lack of authorization for any transaction/s, 
  • or exceeding the preset limit mutually agreed by you and between your "Bank/s", 
  • or any payment issues arising out of the transaction, or decline of transaction for any other reason/s.

All payments made against the purchases/services on Inego.in by you shall be compulsorily in Indian Rupees acceptable by the Union of India. Inego.in does not accept any other form of currency with respect to the purchases.

Before shipping your order to you, we may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to our users.

Limitation of Liability: In no event will IFA and / or INEGO Retail be liable for any special, incidental, indirect or consequential damages or losses of any kind, arising from the use of Wallet or association with the Wallet.

 Breach

 Without limiting other remedies, we may limit Your activity, immediately remove Your information, warn other users of your actions, immediately temporarily/indefinitely suspend or terminate or block Your membership, and/or refuse to provide You with access to the Website in the event, but not limited to:

If you breach the Terms of Use or Privacy Policy or other rules and  policies, if any;

If we are unable to verify or authenticate any information You provide; or

If it is believed that Your actions may cause legal liability for You, other users or us. We may at any time at our sole discretion reinstate suspended users. A user that has been suspended or blocked may not register or attempt to register with us or use the Website in any manner whatsoever until such time that such user is reinstated by us. Notwithstanding the foregoing, if You breach the Terms of Use or Privacy Policy or other ruler and policies, we reserves the right to recover any amounts due and owing by You to us and to take strict legal action including but not limited to a referral to the appropriate police or other authorities for initiating criminal or other proceedings against You.

Indemnity

You shall indemnify and hold harmless INEGO Retail and IFA, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights of a third party.

Applicable Law

This Agreement shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Chennai.Tamilnadu.

Jurisdictional Issues / Sale in India Only

Unless otherwise specified, the material on the Website is presented solely for the purpose of sale in India. We make no representation that materials in the Website are appropriate or available for use in other locations/Countries other than India. Those who choose to access this site from other locations/Countries other than India do so on their own initiative and we are not responsible for supply of goods/refund for the goods ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.

Trademark, Copyright and Restriction

This site is controlled and operated by IFA and goods are sold by INEGO Retail Services Private Limited. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. Material on Website owned, operated, licensed or controlled by us is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

Copyright complaint

We respect the intellectual property of others. In case You feel that Your work has been copied in a way that constitutes copyright infringement You can write to us at info@inego.in

Risk of loss

All items purchased on the Website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to You upon our delivery to the carrier.


Product Description

We try to be as accurate as possible. However, we do not warrant that Product description or other content of this Website is accurate, complete, reliable, current, or error-free. If a product offered by us on the Website itself is not as described, Your sole remedy is to return it in unused condition.

Pricing / Typographical error

If INEGO Retail comes across any difference in pricing resulting from typographic errors w.r.t pricing or product information, INEGO Retail shall have the right to rectify the same or cancel the order(s) and refund monies, if any, collected from You within 10-15 business days of such corrective action taken. The mode of refund will be the same as at the time of placing the order. Cash on Delivery order refunds will be done by cheque.

30 Day Replacement Guarantee

Our 30 Day Replacement Guarantee covers all physical products sold on Inego.in. Contact us at the time of delivery to return the merchandise for a replacement. If you realize you have a defective product you have a 30-day window to return the product to us for a replacement.

Call us on @ 08067730111 Need more Customer Care details? . The guarantee is for products sold by Inego.in only.

In some instances we are unable to issue a replacement:

  • Damages due to misuse of product
  • Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the delivered product

We accept returns subject to the following conditions:

  • Clothes are not used, worn (other than trials), stained; or damaged and are unwashed.
  • Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged.
  • Original invoice is packed along with the returned products.
  • All accessories that come along with the products are packed and returned unaltered.

Note:

Replacement can be for the entire product or part(s) of the product subject to availability of the same on Inego.in.
Disclaimer: "ANY DECISION ON 30 DAY REPLACEMENT GUARANTEE ON THE PRODUCT/S SOLD BY us is at our sole discretion and such decision shall be final and binding. We reserve the right to withdraw and/or alter from 30 DAY REPLACEMENT GUARANTEE at any time without giving any intimation of whatsoever nature."


Cancellation of order

We reserve the right to cancel any order at our sole discretion, under a situation where we are not able to meet the requirement of the order placed or order so placed/cancelled does not comply with the our policy or for any other reason. However, we will ensure that any communication of cancellation of an order, so cancelled, is intimated within appropriate time to the concerned person and any applicable refund will be made in reasonable time.

Limitation of Liability

IN NO EVENT SHALL IFA AND / OR INEGO RETAIL BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THIS AGREEMENT, EVEN IF IFA AND / OR INEGO RETAIL HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.

Our Contact

Please send any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Website to hello@Inego.in

 

Grievance officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

IFA Trading India Pvt Ltd
5/103G, Defence Colony Road,
St. Thomas Mount, Chennai - 600016.
Tamil Nadu, India.

Tel: 08067730111

 

 

 FREE SHIPPING

We currently offer FREE DELIVERY on all orders. You do not pay any shipping charges on ANY orders placed on inego.in .We are committed to delivering your order accurately, in good condition, and always on time.

 

 EASY RETURNS

We offer free and easy returns through courier pickup, or you can exchange items bought online. You do not have to bear any courier shipping charges for returns.

 

 CASH ON DELIVERY

Cash on Delivery is a convenient mode of payment for purchasing from us, other than Credit/Debit card and Netbanking. If you choose Cash on Delivery mode of payment, you shall have to pay for the order only at the time of the actual delivery, rather than paying in advance.

 

INEGO CLUB TERMS AND CONDITIONS

1. Definitions

1.1. In these terms and conditions: "INEGO Club member" means the membershop offered to a customer who shops online at www.inego.in. Promoter means "www.inego.in" Retail store having its office at


IFA Trading India Pvt Ltd
5/103G, Defence Colony Road,
St. Thomas Mount, Chennai - 600016.
Tamil Nadu, India.

1.2. By registering and as a condition of participation, the Member accepts these terms and conditions and any rules, policies or procedures that may be adopted by inego.in from time to time and any changes to these terms and conditions. These terms and conditions are correct as in October 2012 but subject to change. The inego.in Management may alter these terms and conditions at any time by posting a new version at inego.in website.

1.3. Any information on how to enter and Rewards form part of these terms and conditions. To the extent of any inconsistency, these terms and conditions prevail.

1.4. Subject to Clause 1.5, any natural person who is a retail customer of www.inego.in online store may become a Member. The INEGO Management, in its absolute discretion, reserves the right to refuse any natural person with the right to participate in this membership Program.

1.5. Each individual is only permitted to register once.

2. Promoter's rights and exclusion of liability

2.1. The Promoter may, in its absolute discretion, at any time: (a) change, amend or vary these terms and conditions; (b) change, amend, vary, withdraw or cancel any Reward or the value of any Reward; (c) withdraw, cancel, vary or change at any time, Points or the value of future Points; (d) exclude a Member from, or cancel a Member's membership in, the Program without prior notice and without prior notice to a Member.

2.2 The Promoter may, in its absolute discretion, at any time cancel the Program in whole (or in part) upon reasonable notice ("reasonable notice" being no less than 4 weeks) to Members.

2.3 Without in any way limiting the rights of the Promoter as set out in clause 2.1 and 2.2, if a Member is, at any time, in breach of the Member's trading terms with the Promoter, the Promoter may cancel the Member's membership with the Program and any Member whose membership is cancelled may no longer access Rewards and all of their Points will be cancelled.